Data Retention & Deletion

Last updated: 16 July 2026

Retention periods

• Call recordings, transcripts and call events: retained for the duration of the client relationship unless a different period is agreed with the client; deleted on account closure or verified erasure request. Website demo calls and enquiries are automatically purged after 12 months.
• Leads / contacts: kept until deleted by the client or erased on request.
• Account, usage and audit data: for the life of the account and applicable legal minimums.

Deletion and erasure

• Clients can request erasure of an individual contact's data (contact details, calls, events, recordings) at office@aifortis.com; verified requests are actioned without undue delay.
• Clients can export their data (portability) from Settings → Data & privacy.
• On account termination, data is deleted or returned in accordance with the DPA.

Storage and third-party providers

Call recordings are stored in our own storage (Cloudflare R2) under our control and are deleted together with the associated call data. Telephony carriers and AI providers (speech recognition, speech synthesis, language models) process call data transiently to provide the service and may retain operational logs per their own policies — see the Sub-processors page.